Customer-centric strategies can unlock efficiency and growth

Value creation in the digital age

With high asset prices and rapidly evolving digital trends up-ending many business models, digital value creation is becoming increasingly important. Despite this, PE-owned assets tend to lag behind non-PE assets when it comes to digital maturity.

Business transformation is at the heart of the Private Equity model and digital technology is central to unlocking these opportunities by understanding evolving customer needs and realigning operations to most effectively serve them.

With multi-disciplined, traditional and digital teams, we take a diagnostic approach to quantifying trapped value within the organisation and shaping the digital initiatives required to unearth this. We own the business case from creation to delivery.

Capabilities

Diagnostics & DD

Digital due diligence

Customer management audit

Business case development

Business Design

Operating model transformation

Value stream mapping

Channel shift

Digital Capability

Product delivery

Pop-up teams

Programme assurance


The pay-off

Reducing failure demand by better understanding customer needs increases operating efficiency

Aligned digital services improve customer satisfaction and advocacy, which drives lifetime value

Establishing scalable and innovative digital operations and interfaces drives multiples upon exit

Digital platforms and processes facilitate integration of new businesses through effective migration

Operating efficiency

Reducing failure demand by better understanding customer needs increases operating efficiency

Customer satisfaction

Aligned digital services improve customer satisfaction and advocacy, which drives lifetime value

EBITDA multiples

Establishing scalable and innovative digital operations and interfaces drives multiples upon exit

Build & buy integration

Digital platforms and processes facilitate integration of new businesses through effective migration